We want every visit to Muddy Paws Fields to be safe, enjoyable and welcoming. Please help us look after our fields, respect other visitors and keep our dogs happy.
These terms apply to bookings and visits at all locations and fields operated by Muddy Paws Fields Ltd, including their parking and access areas. Please read them before booking.
1. Your booking
Your booking is for the location, field, date, time and number of dogs shown in your confirmation. Please check these details and contact us promptly if anything is incorrect.
Your booked time includes entering, enjoying and leaving the field. You must leave the field and any parking area reserved for your booking by the end of your slot. Please allow enough time to gather your dogs, belongings and any waste. Arriving late does not extend your booking.
Please make sure everyone attending with you knows and follows these rules. Dogs must be supervised throughout the visit by someone able to control them, and children must be supervised by an adult.
2. Arriving and leaving safely
If you arrive early, please remain in your vehicle until the previous visitors to your booked field have secured their dogs in their vehicle and it is safe to enter. If arriving on foot, wait at a safe distance from the entrance with your dogs on leads.
Some locations have more than one field or shared parking. Follow the instructions for your booked field and give other visitors and their dogs plenty of space.
Keep dogs on leads in car parks, access routes and all areas outside your booked field. Only let them off their leads once you are inside the field and all its gates are properly secured.
Drive slowly, park in the designated areas and keep entrances and access routes clear.
3. Gates and access
Access arrangements differ between locations. Follow the instructions in your booking confirmation and the signs at the site. Close and secure gates as directed when entering and leaving.
Where an access code is provided, use it only for your booking and share it only with people attending with you. Do not admit anyone who is not part of your booking. A code working outside your slot does not give permission to enter early or stay late.
If you cannot gain access or leave safely, contact us using the details in your booking confirmation or on the site notices. Do not force locks or climb gates or fencing.
4. Looking after your dogs
You are responsible for supervising your dogs and managing their behaviour throughout your visit.
Do not bring a dog that you know or reasonably suspect has a contagious illness or infection. If in doubt, seek veterinary advice before visiting.
Check the published fencing and field information when deciding whether a location is suitable for your dogs. Dogs that can jump, climb or dig need particular care. If you have a safety concern, keep your dogs on leads and contact us.
You must comply with any legal restrictions applying to your dogs. If a dog is subject to legal restrictions, contact us before booking to check the requirements for your intended location. Private hire does not remove those restrictions.
5. Keeping the fields clean
You must clear up after your dogs. Bring poo bags, check the field before leaving and put bagged waste in the designated dog-waste bin. If a suitable bin is unavailable or full, take the waste away with you.
Use the appropriate bins for other rubbish or take it home. Please do not leave waste bags, food, toys or other belongings behind.
Do not allow your dogs to damage fencing, gates or equipment. Interrupt digging and report any holes or damage so we can make the area safe.
6. Respecting the surroundings
Please respect other visitors, our neighbours and the surrounding countryside.
Do not feed, approach or allow your dogs to disturb horses, livestock or other animals on neighbouring land. Do not enter neighbouring fields or private areas.
Use any equipment only for its intended purpose and within your dogs’ abilities. Dog exercise equipment is not children’s play equipment.
Report damaged fencing, faulty gates, unsafe equipment or other hazards promptly. Stop using any affected area or equipment if it appears unsafe.
7. Weather and facilities
Our fields are outdoor spaces. Conditions change with the weather and may include mud, puddles, uneven ground, slippery surfaces, ice or exposed areas. Wear suitable footwear and clothing, and consider your dogs’ needs in hot, cold or wet conditions.
Facilities vary between locations. Please check the information for your chosen field before booking. Drinking water, hoses and other facilities should not be assumed to be available at every site. Where water is provided, supplies may occasionally be interrupted, so please bring drinking water and a bowl for your dogs.
Ordinary rain or muddy conditions do not automatically cancel a booking. If conditions appear unsafe, contact us promptly. Any additional weather-related rescheduling or credit option specifically confirmed for your booking will also apply.
8. Cancelling or changing your booking
With at least 24 hours’ notice before your booked start time, you may cancel for a full refund or reschedule, subject to availability. Any price difference will be explained before you confirm a replacement booking.
With less than 24 hours’ notice, or if you do not attend, free rescheduling is not guaranteed and a cancellation charge may apply, up to the booking price. We will retain only an amount reflecting the reasonable net loss caused by the cancellation or missed visit. We will take reasonable steps to refill cancelled slots and account for replacement bookings and any costs saved when calculating a refund.
Use the booking-management option provided in your confirmation, or contact us using the published contact details. If the online option is unavailable, the time we receive your cancellation message will count as your notice.
These are bookings for a leisure activity on a specific date and time, so the usual statutory 14-day cooling-off period for online purchases does not apply. This does not affect your rights if we fail to provide the booked service properly.
9. If we cannot provide your visit
If unsafe conditions, an access failure or another problem means we cannot provide your booked field, we will contact you as soon as reasonably possible.
If we cancel your visit, you may choose a suitable replacement booking or a full refund. You do not have to accept credit or a different location instead of a refund.
If a problem with our service materially disrupts or cuts short your visit, please contact us so we can put things right, including an appropriate refund where due. This does not limit your legal rights.
Refunds will normally be returned through the original payment method. Any part paid using booking credit or a voucher will normally be restored in that form, unless the law requires otherwise.
10. Safety and responsibility
We are responsible for providing our services with reasonable care and skill. You must take reasonable care of yourself, your dogs, anyone you supervise and your belongings, and follow the safety instructions for the site.
The ordinary risks of an outdoor visit do not remove our responsibility for loss, injury or damage caused by our negligence or breach of contract.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any responsibility that cannot lawfully be excluded or limited. Your statutory consumer rights remain unaffected.
We may end a visit or refuse access where reasonably necessary because of a serious safety risk, threatening or abusive behaviour, deliberate damage, or a serious or repeated breach of these rules. We will explain the reason. Any amount retained from the affected booking will be limited to a fair charge for the service already provided and reasonable net losses caused by the breach.
11. Contact and local instructions
For booking queries, access problems, safety concerns or complaints, please use the contact details on our website or in your booking confirmation. Include your booking reference, location, field and visit date where possible.
Local instructions explain the access arrangements, layout and safe use of each site. Any location-specific restriction affecting your booking must be made available before you book. Site notices do not introduce new charges or take away your rights under these terms.
The version of these terms provided when you book applies to that booking. Updates apply to future bookings unless we agree a change with you or a change is required by law.
Thank you for helping us keep Muddy Paws Fields safe, clean and enjoyable for everyone.